I'm sorry to hear that you are so dissatisfied with the work, especially after my unsuccessful attempts to get feedback on the design. With fifteen years of experience in designing Squarespace websites and a track record of serving a hundred clients globally, it's disheartening to receive a review below five stars for the first time. My communication skills have been honed on thousands of undergraduate students during 12 years as an associate professor, and 99Designs states that I have a 98% communication response rate within 24 hours. Despite this setback and granting a partial refund, my offer to complete the project still stands. The design is finished; all that remains is for you to provide the text and images, which I will place on the site. I am committed to fulfilling the scope of work we agreed upon.