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We analyse customer comments and derive key insights for our clients. The clients who access this report will be C level executives and Product Managers. We are looking for intuitive and meaningful visualisation of our reports.
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We are designing a visual representation of the key insights and analytics data of textual comments. We currently generate a report which represents all the analytics data that we have. This is just one way of representing the data. We are looking for your ideas to bring this to life. We need to make it an intuitive and meaningful visualisation with an executive summary. You can look at the current report here https://public.tableausoftware.com/…_count=yes
There are currently two tabs (or pages) of reports for the data. We need design for 3 tabs or pages, along with the two tabs in the above link we need a tab/page of executive summary that can be consumed in a minute or two. All three tabs can be converted into a single page of data representation. You decide what is best way to represent the data.
Each comment gets tagged with one or more themes and sentiments. A comment could represent a theme in positive, negative or neutral way. Each theme will have sub-themes. The heirarchy is used for drilling down from sentiment to theme to sub-theme to the raw comment.
Key requirements to meet:
. Visualisation should bring data and summaries to life
. Needs to have an executive summary and descriptive report
. The report needs to summarise how many comments are positive, negative or neutral
. The report needs to summarise how many people talked about each theme in positive/negative/neutral way
. Ability to drill down from sentiment to theme to sub-theme to raw comment
. Show trends across time
. Filtering for some of the categorical or continuous variables (you can see the current filtering options in the above link)
. Show tool tips to provide more descriptive information
. The graphs can be built in d3js or any other popular front end graphing library
Please refer to the following mock up. We are looking for you ideas to add an executive summary view and make the current views more meaningful and intuitive -
Most importantly, we are looking for ideas on how to show the data more intuitively (i.e. make it very easy for users to digest this complex information). So, please think through the alternative ways of showing this information. Please see an example below on how an another company is showing similar information on their website - http://appcrawlr.com/app/uberGrid/1592338
Dateiformate der finalen Designs
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