This the second book of my "Chai Karak" series on Customer Service.
It should not necessarily be similar to the first book but I want to people to feel there's a connection to the first book.
I want it to stand out on shelves by its simplicity.
The size of the book is this: 7.9 x 6.7 x 0.75 inches
Here is the main premise of the first book:
The Chai Karak Manifesto
Serving a great-tasting Chai Karak requires that you use the right ingredients. Here are some ingredients you should use to serve your customers right. Add more ingredients as you go. And remember, you are serving a customer, not a life sentence!
C Communicate with your customers
H Honor your promises
A Anticipate customers’ needs
I Instill a customer-centric culture
K Kindness goes a long way
A Address complaints promptly
R Research your competition
A Attract passionate employees
K Keep trying harder